Disability Management Services Coordinator
Reports To: Manager
Location: Hamilton
Status: Full-Time
Position Overview
The Disability Management Coordinator oversees the administrative and communication components of WMC’s assessment services and provides overall administrative support to the DM department. The role assists clients with assessment selection, development of their questions, scheduling appointments, submitting or obtaining documentation, tracking case progress, delivering timely updates, ensuring superior report quality, coordinating follow-ups, and maintaining accurate, compliant records.
This role does not adjudicate claims. Rather, it functions as an operational support position—coordinating assessment logistics, ensuring reports meet quality standards so clients receive the professional direction they need, and providing administrative support to the DM case management team.
Key Responsibilities
- Coordination & Administrative Support
- Coordinate intake of disability-related information, including medical notes, forms, and functional abilities documentation.
- Ensure accurate and timely entry of information into WMC’s case management systems.
- Track required follow-ups, missing information, deadlines, and correspondence for each file.
- Arrange appointments with Assessors.
- Source assessors in areas where WMC’s roster has gaps
- Quality assure all medical report recommendations and issue to clients.
- Maintain documentation in accordance with WMC privacy policies and applicable legislation (PHIPA, PIPEDA).
- Communication & Follow-Up
- Serve as a central communication point for employees, managers, and external providers regarding documentation requirements, next steps, and scheduling.
- Providing clients with quotes.
- Send reminders and follow-up communication to employees, physicians, and insurers to obtain required forms or updates.
- Draft and send routine correspondence on behalf of the disability management team (e.g., RTW reminders, request for information, confirmation emails).
- Scheduling & Workflow Management
- Schedule assessments, return-to-work meetings, independent medical assessments, or follow-up appointments as directed by WMC advisors, nurses or clients..
- Set up cases and claim files for Assessment Services and DM division.
- Allocate incoming mail to appropriate case or claim.
- Client & Team Support
- Assist with maintaining employer-specific templates, forms, and process documents.
- Respond to inquiries from client HR and H&S teams regarding forms, processes, or documentation requirements (non-clinical guidance).
- Support DM with building WMC’s Assessment Roster and Portal development
- Support DM with report preparation, sales presentations, RFPs, as required
- Program Administration
- Participate in team meetings, client administrative updates, and continuous improvement initiatives.
- Ensure alignment with WMC’s service standards and quality expectations.
Qualifications
Education & Experience
- Preferred demonstrated experience co-ordinating assessment services and managing a caseload of @70 -100 requests per month in a fast-paced environment
- A minimum of 6 years of experience in an administrative, coordination, or client-support role within the disability management services industry
- Diploma or certificate in Medical/Health Administration, Human Resources (HRPA), Disability Management or Workers Compensation Case Management or related field preferred.
Knowledge & Skills
- Strong administrative and organizational skills with high attention to detail.
- Excellent communication skills—professional, clear, and customer-service oriented.
- Ability to manage multiple priorities and follow structured workflows.
- Comfort working with confidential information and secure documentation practices.
- Proficient with Microsoft Office, Outlook and case management/software platforms.
- Ability to work independently and as part of a multidisciplinary team.
- Ability to communicate in French is a strong asset.
Key Competencies
- Strong organizational and time management capabilities
- Service-oriented and responsive communication
- Accuracy and consistency in documentation
- Ability to follow defined procedures and escalate appropriately
- Reliability, discretion, and professionalism
Working Conditions
- High-volume, fast-paced administrative environment.
- Involves regular computer and telephone work
🚐 Mobile Hearing Technician – Driver
Love the Open Road? Make Every Mile Matter.
Workplace Medical Corp. is seeking an independent, self-motivated professional who thrives behind the wheel and wants to make a real impact on workplace safety across the region.
Why This Role is Different
Forget the cubicle. Your office is a state-of-the-art mobile hearing unit, and your daily commute takes you to new places, new faces, and new challenges. As our Mobile Hearing Technician, you’ll be the face of workplace health and safety—driving to client sites, conducting critical hearing tests for workers exposed to hazardous noise, and operating independently with the freedom that comes from being your own boss on the road.
This isn’t just driving. This isn’t just healthcare. It’s both—and that’s what makes it special.
What Your Day Looks Like
- Hit the Road Early: Start your day behind the wheel, heading to industrial sites, construction zones, and manufacturing facilities across the region
- Make a Health Impact: Conduct professional hearing assessments that protect workers’ long-term health and safety
- Be the Expert: Operate your mobile hearing unit with confidence and precision
- Build Relationships: Connect with clients, answer questions, and be the trusted professional they rely on
- Own Your Schedule: Manage your route, coordinate appointments, and handle administrative tasks independently
- Travel & Explore: Overnight trips, early mornings, and varied locations keep every week interesting
We’re Looking For Someone Who…
✓ Loves driving and has at least 1 year of straight truck/bus experience
✓ Works well independently without constant supervision
✓ Enjoys meeting new people while being comfortable spending time alone
✓ Adapts easily to changing schedules and locations
✓ Takes pride in professionalism and represents our company with excellence
✓ Thrives on variety rather than routine
Must-Haves
- Valid Class G Driver’s License with a clean driving record
- 2+ years of customer service experience
- Strong computer skills for reporting and scheduling
- Excellent communication abilities (written and verbal)
- Willingness to travel 100% of the time
- Secondary school education (preferred)
You’ll Stand Out If You Have
- Experience driving medium-sized trucks (5-ton straight truck or 22 ft truck) or school buses
- Background in administration or management
- Proven track record in customer relations
- Detail-oriented mindset with strong problem-solving skills
What We Offer You
Full Training & Certification: We’ll train you to become a certified audiometric technician—no prior healthcare experience needed! Our comprehensive onboarding includes:
- Hands-on training with our mobile unit
- One-on-one education and mentorship
- Detailed instruction on conducting hearing assessments
- Ongoing support as you grow in the role
Competitive Compensation: From $24.00 per hour
Schedule: Monday to Friday, with weekend opportunities as needed
Benefits Package:
- Medical and dental coverage
- RRSP contribution program
- Wellness program
The Freedom Factor: Work independently, manage your own day, and enjoy the autonomy that comes with being a trusted professional on the road
Ready to Drive Your Career Forward?
If you’re energized by the open road, motivated by making a difference in workers’ lives, and ready for a role that breaks the 9-to-5 mold, we want to hear from you.
Join Workplace Medical Corp. and turn every mile into meaningful work.
Apply today and start your journey with us!
Interested applicants can apply by sending a cover letter and resume to: careers@workplacemedical.com
Experienced First Aid Instructors
Do you have experience as a professional responder and a passion for teaching? If so we invite you to join the instructor team at Workplace Medical Corp. (WMC) as a first aid instructor. WMC is actively seeking professionals with first aid training experience and a strong understanding of prehospital care to deliver our WSIB accredited first aid program to clients throughout Ontario. WMC trains over 16,000 people a year in workplaces across Canada and are looking to expand our instructor pool to meet the growing demand for our programs.What we can offer you:
- Full-time and part-time availability
- First aid equipment and teaching materials (instructor to supply their own laptop and LCD projector)
- Excellent full day and half day rates
- Mileage reimbursement for every km from your home to the course
- Exceptional administrative support
- Paid training
What we need from you is:
- Experience as a first aid instructor (minimum 1 year)
- Experience as a first responder or medical knowledge (ex: paramedics/firefighters/police officers/military/nurse/medical technicians)
- Availability during the week and on weekends
- Completed vulnerable sector security clearance
- Valid driver’s license and access to a vehicle